Performance consulting
In addition to the design, delivery and evaluation of key learning & development activities, the TNO provides a comprehensive range of consulting services focused on achieving maximum performance and productivity from people in organisations.
Specifically we add value in the following areas of performance activity:
Strategic aligment
We work with business teams to develop effective strategies for engaging and aligning people at all levels of the enterprise in the desired process of organisational change. We do this by:
- Clarifying the purpose, scope and desired outcomes of change
- Focussing on the key people related obstacles to change & identifying clear programmes of action for addressing these blockages
- Facilitating activities to build alignment amongst key leaders, managers and opinion formers in the business
- Implementing action programmes to engage with people at all levels to explain the rational for change, overcome inertia and actively involve individuals in the process of enacting change
- Develop ongoing processes to sustain the momentum of change.
Business productivity
We offer a series of interventions aimed at significantly reducing or eliminating areas of talent waste in organisations.
Examples of these targeted consulting interventions include:
- Attrition - focused activity to understand and reduce or eliminate the causes unwanted attrition
- Communications - an review of perceived wasteful face to face & electronic communications process with a prioritised action programme to eliminate wasteful practices so saving valuable time and money.
- Meetings - an audit of all meeting activities and processes, including a cost calculator of the benefits to be gained from making the changes necessary to improve the effectiveness of business meetings.
- Politics - a diagnosis to identify the prevalence of wasteful and unproductive political behaviours in business teams and a recommended coaching & action plan to progressively reduce and eliminate such behaviours.
- Time & Priority Management - a review of how effectively individuals and/or teams are planning and utilising their time with a coaching and action programme to significantly improve the utilisation of time.
In all of the above cases, our aim is to demonstrate and achieve a measurable improvement in business productivity from each consulting intervention.
Service excellence
We work with our clients to significantly raise the standard of service offered to their customers by focusing on the key needs and expectations of the targeted customer group. Our approach includes the following key elements:
- Outside/In - a clear appraisal of the organisations current service performance as viewed from a customer perspective – where are the perceived strengths, limitations and reoccurring barriers to service?
- Inside/Out - what is the client organisations own appraisal of the service challenge
- Customer Voice - what is the customer saying about their changing needs and requirements, who else might they turn to when service breaks down and what service innovations are they seeking
- Leadership Engagement - a review of the data with the leadership team in order to formulate of a clear prioritised strategy and plan for changing service delivery
- Implementation Projects - the creation of high performance project teams to implement the required change